Customer experience · AI implementation · Onboarding & enablement
Christian Bolivar
Consumer sales and customer-experience professional pursuing AI implementation, onboarding, and enablement roles.
Profile
15 years in consumer sales and dealership experience at Byrider since March 2022. Brings customer-facing process knowledge, clear communication, and hands-on practice explaining complex next steps. Building personal AI-assisted workflow prototypes while transitioning into AI implementation, onboarding, and enablement.
Portfolio projects are personal prototypes and workflow exercises. This résumé does not claim professional software-engineering experience or independent customer deployments.
Strengths
- Customer education, needs discovery, appointment follow-up, and expectation setting
- Translating customer and dealership workflow needs into clear steps and review points
- Personal AI-assisted workflow prototyping with human review before external action
- Hands-on exploration of n8n, Make, Microsoft Copilot Studio, and AI-assisted API/webhook configuration
- Customer-facing presentations, internal training videos, and photo/video project delivery
Selected work
Human Oversight Dashboard — personal synthetic prototype
October 2026
Built a four-case, no-send review work sample with editable drafts, deterministic rewrite, exact-text approval, rejection, escalation, and a blocked case. Case study · Interactive demo
Supervised AI Workflow Operating Model — personal project
Created a documentation-first workflow model for discovery, scope, acceptance, review, and handoff, supported by a fictional worked example. This is a personal planning artifact, not a customer deployment. Case study
Personal AI-assisted prototypes
Explored workflow prototypes in n8n, Make, and Microsoft Copilot Studio, using AI assistance for API and webhook setup and keeping a human review step before external actions.
Experience
Sales Consultant / Customer Experience Specialist — Byrider, Chicagoland Area
March 2022–Present
- Guide buyers through qualification, appointments, vehicle selection, documentation, financing requirements, and follow-up.
- Explain next steps in practical language and coordinate with finance, service, and management around customer needs.
- Manage customer communication across phone, text, CRM, and in-person channels.
Aerial Photographer / Videographer — Independent Contractor
March 2018–Present
- Manage client requirements, production coordination, shooting, editing, and delivery for real estate and commercial projects across Illinois and Indiana.
Senior Customer Engagement Representative — Chiro One Wellness Centers
June 2018–February 2021
- Delivered presentations, workshops, and one-to-one customer education; promoted after six months.
- Created training and marketing videos for internal education and customer engagement.
Earlier experience: Classic Kids Photography, sales and customer service (October 2016–June 2018); additional insurance sales, sales training, and family-service roles.
Education
Associate of Applied Science in Film and Video Production — Tribeca Flashpoint Media Arts Academy, 2012
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